Parent guide
Online consultations
A parent guide to video call consultations when visiting the centre is hard, and when an in person visit is still needed.
What is an online consultation?
It is a conversation by video call for families who cannot easily come to the centre. You can talk through a concern, ask questions and hear what an in person visit would involve. An online conversation is not the same as seeing your child in person, and it does not replace an assessment that needs play and observation.
What an online conversation can cover
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What you can talk about
The concern that made you get in touch, in your own words.
Why it matters
A first conversation starts with what you have noticed, not with a label.
How to prepare
- Choose a quiet spot and a device with a working camera and sound
- Note the concern you most want to discuss
- Have any reports you already have nearby, if you want to refer to them
- Write down questions so you can ask them during the call
Myths and facts
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What happens next
After the call you can decide whether to book a visit, ask more questions, or wait. If your child needs to be seen in person, the team will say so.
At home
Keep the notes from the call and share them with anyone else who cares for your child.
A visit
If an in person appointment is the next step, you can book it when you are ready.
Questions parents ask
It is for parents or carers who want to talk through a concern when coming to the centre is difficult. It can be a first conversation, or a follow up when travel is hard.
That depends on the question. Many first conversations are with parents. If the clinician needs to see your child play or take part in activities, they will ask you to book an in person visit instead.
Tell the clinician and pause or rearrange the call. A poor connection should not be the basis for a decision about your child.
No. An assessment that looks at play, learning or behaviour in person still needs a visit. The call can help you decide whether that visit is the right next step.
Ready to talk it through?
When you feel ready, book an appointment and we will listen to your concerns and explain the options.
Gondal Chowk, 40-B Mateen Avenue, College Road, Johar Town, Lahore